FAQ & Terms and Conditions

How does this work?

We provide downloadable manuals – no physical copy or CD-ROM will be sent to you. Our system will grant you access to download the manual via an email link once you complete payment. The link will be valid for 7 days, so be sure to save it in that time.

Where do I download the manual once I’ve paid?

Once we receive cleared payment, an email with a download link will will be dispatched immediately to the email address you specify at checkout. The entire process may take 5 to 10 minutes. If the email hasn’t show up after a while, please check your “spam inbox” or contact us and we will help you in a timely manner.

I have not received my manual, what next?

There are a few reasons why:

  1. The email address entered at checkout may have been incorrect or contained a typo
  2. The email has landed in your “spam inbox”
  3. Payment has not cleared yet

Please contact us with order information (name, email address used at checkout, payment ID), and we will help you.

How long do I have to download the manual I purchased?

You have up to 7 days to download the manual. Please be sure to save the manual in that time. If you have trouble downloading a manual, please contact us and we will be happy to help.

What do I need to view a manual purchased from ManualVault.com?

All manuals are in PDF format. We recommend Adobe Reader (free) as a PDF viewer.

Do you offer refunds?

Due to the digital nature of the products we sell, we do not offer refunds on purchases with 1 or more download attempts. There is no way to return a downloaded file nor verify it has been deleted. If you purchased the incorrect manual, please contact us before attempting to download any files.

Which payment methods do you accept? Is your website safe?

We accept secure PayPal payments. With PayPal your data is safe – none of your payment information is stored on our systems.


Terms and Conditions

Please read all of the sales terms below prior to placing your order with ManualVault.com

  • Your payment information is not collected on our website. You will have to complete the appropriate forms at checkout, but that information is not collected by ManualVault and is not stored or used in any way after payment is completed.
  • No refunds are available due to the nature of the products and services we offer. There is no way for you to return a digital manual and there is no way to verify that you have deleted a digital manual from your computer, laptop, smartphone or tablet. Hence, no refunds under any circumstances.
  • We will provide a replacement download link via email, upon your email request, for lost or misplaced download emails for up to thirty (30) days after your order is placed.
  • ManualVault.com takes no responsibility for any damages to yourself or any other items related to the use of our programs, files or service manuals. If you do not have the ability to perform the repairs correctly do not purchase or use the service manuals we offer.
  • By downloading any program, file or service manual from ManualVault.com you agree to take full responsibility for your own actions.
  • By downloading any program, file or service manual from ManualVault.com you agree to the sales terms stated above.

If we can provide additional assistance of any kind please feel free to contact us. We appreciate your business.