Download Help

How does this work?

We provide downloadable manuals – no physical copy or CD-ROM will be sent to you. Our system will grant you access to download the manual via an email link once you complete payment. The link will be valid for 30 days, so be sure to save it in that time.

Where do I download the manual once I’ve paid?

Once we receive cleared payment, an email with a download link will will be dispatched immediately to the email address you specify at checkout. The entire process may take 5 to 10 minutes. If the email hasn’t show up after a while, please check your “spam inbox” or contact us and we will help you in a timely manner.

I have not received my manual, what next?

There are a few reasons why:

  1. The email address entered at checkout may have been incorrect or contained a typo
  2. The email has landed in your “spam inbox”
  3. Payment has not cleared yet

Please contact us with order information (name, email address used at checkout, payment ID), and we will help you.

How long do I have to download the manual I purchased?

You have up to 30 days to download the manual. Please be sure to save the manual in that time. If you have trouble downloading a manual, please contact us and we will be happy to help.

What do I need to view a manual purchased from ManualVault.com?

All manuals are in PDF format. We recommend Adobe Reader (free) as a PDF viewer.

Do you offer refunds?

Due to the digital nature of the products we sell, all purchases are non-refundable. If you purchased the incorrect manual, please contact us before attempting to download any files. We log download attempts.

Which payment methods do you accept? Is your website safe?

We accept secure PayPal and credit card payments. All payments are encrypted and securely transmitted with SSL. Your sensitive payment information is never stored on our systems. Additionally, we routinely scan our files for viruses.