Download Help

How does this work?

We provide downloadable manuals – no physical copy or CD-ROM will be sent to you. Our system will grant you access to download the manual via an email link once you complete payment. The link will be valid for 30 days, so be sure to save it to your computer in that time.

Where do I download the manual once I’ve paid?

Within a few minutes of receiving cleared payment, an email with a download link will will be dispatched to the email address you specify at checkout. The entire process may take 5 to 10 minutes. If the email hasn’t show up after a while, please check your junk/spam folder or contact us and we will help you in a timely manner.

I have not received my manual, what next?

Here are few common reasons why:

  1. The email address entered at checkout may have been incorrect or contained a typo
  2. The email was delivered to your spam/junk folder
  3. Payment has not cleared yet

Please contact us with order information (name, email address used at checkout, payment ID), and we will help you.

How long do I have to download the manual I purchased?

You have up to 30 days to download the manual. Please be sure to save the manual to your computer/tablet in that time for permanent viewing. If you have trouble downloading a manual, please contact us and we will be happy to help.

What do I need to view a manual purchased from

All manuals are in downloadable PDF format. We recommend Adobe Reader (free) as a PDF viewer.

I Received a “File Expired” message

If you receive this message when opening a PDF manual, please disable Javascript in your PDF viewer program settings or contact us and we will gladly update the file.

Do you offer refunds or exchanges?

Due to the downloadable nature of the products we sell, all sales are final and non-refundable. If you purchased the incorrect manual, please contact us before attempting to download any files. All download attempts are logged for security purposes.

Which payment methods do you accept? Is your website safe?

We accept secure PayPal and credit card payments. All payments are encrypted and securely transmitted with SSL. Your sensitive payment information is never stored on our systems. Additionally, we routinely scan our files for viruses.